Terms & Conditions

PPE Disclosure

Due to COVID-19 and other related viruses, the unprecedented demand for personal protective equipment (PPE) products has caused a global shortage of raw materials. Manufacturers may substitute comparable materials offering the same specifications. Prices may change daily based on the supply and demand of the PPE. For health and safety reasons, PPE products are not returnable.

Due to these unprecedented times and reasons beyond our control, delivery times may vary from the quoted times.

For safety reasons, PPE and related contamination control products are final sale.

Shipping & Returns

Most orders ship within 72 hours from one of our US or international warehouses. Special orders may take from 2-3 weeks or longer. All orders (except international/special orders) may be returned for a full refund (less shipping) if they do not fully meet your expectations upon arrival. Please contact us within the first 72 hours upon arrival for an RMA (return authorization number). Please return in its original packaging (and condition) for a complete refund less shipping charges.

All orders returned after seven (7) days are subject to a 20% restocking fee (shipping time is not included). Please contact us if you would like an extension, otherwise, terms stand. Exclusions may apply.

Most items are shipped signature required unless requested otherwise.

International and Special Orders

Please note: Customs, Duties, Import Taxes, Vats, etc. are the customer's responsibility.

Custom orders and special orders outside of our product line are final sales, non-returnable.

All Bank Wire Transfers are non-refundable.

We reserve the right to change all prices without notice. Substitutions may be offered for items we are out of stock and of course with prior approval. We are not responsible for typographical errors, some pictures may not be representative of the item for sale, please refer to the description. We works tirelessly to ensure the accuracy of the information in our website. We are not responsible for vendor availability, typographical errors, technical inaccuracies, product pricing errors, or omissions. ROMI Medical has the right to cancel any orders placed for any product listed at an incorrect price or shown with incorrect information, whether due to a typographical error (vendor error) or otherwise and whether or not your order was accepted or your credit card charged. Upon any such cancellation, if your credit card has already been charged for the purchase, we will promptly issue a full credit to your account. In most instances, we will offer an additional discount for any inconvenience. Thank you for understanding.

Have confidence and peace of mind by placing your order online via our secure website. Email, fax, telephone and mail orders are gladly accepted. For your safety and security, we encrypt all customer information and transmit all orders using a fully secure online ordering form.

We accept purchase orders from businesses, schools, hospitals, laboratories, and any government agencies or municipalities. Our terms of payment for US customers and our neighbors are by purchase order, bank wire transfer or credit cards; American Express, Visa, and MasterCard are gladly accepted. Some exceptions apply to our neighboring friends and countries. For our international customers, prepayment is required by bank wire transfer or through PayPal when authorized. A 3% credit card fee may be applied to all International Orders depending on the product at the time of purchase. All international order will be shipped to the billing address of the credit card or PayPal confirmed addresses. All customs fees, taxes, and duties are the sole responsibility of the buyer. All orders are fully insured. Shipping charges vary depending on weight and location. Our organization can accommodate any size order including bulk and international bidding and contact us for quantity discounts.

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